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Business professionals wishing to enhance or refresh their knowledge of customer service or new to their responsibilityĪn IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams.

Front-line employees, supervisors and managers from the aviation industry.

Future trends in customer service delivery.

Customer service in a culturally-diverse operating environment.

Self-awareness in the delivery of customer service.

Effective communication in customer retention.

Customer expectations of service quality.

The key topics that are covered during this course include:

Transform customer complaints and conflicts into positive outcomes for the business.

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Handle customers in a manner that displays knowledge of social styles and cross-cultural awareness Ultimate Study Secrets Guaranteed A+ In Any Exam coupon code.

Contrast the motivations of employees and customers during normal and stressful customer interactions.

Describe the role of customer service within the aviation business environment.

Upon completing this course you will be able to: To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

Register early and save up to 20% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

When you click the Register button, you will be directed to login to your Training Account.

The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

Recommended level is Entry-level and Intermediate.

Student performance will be based on an assessment.

This course runs over 3 days with 3 hours a days of live interactive learning with an instructor, complemented with case studies and other learning materials to study at your own pace each day.

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A must have to keep up with the demands within this global industry which is experiencing an increasing number of passengers and operates within a constantly changing and challenging environment. Aviation Exam EASA 8.6.18 for Android 0 Reviews 0 Poste. Grab 15 OFF Flight Instructor Oral Exam Guide: The comprehensive guide to.

This course will help you develop an understanding of customer service key skills to create lasting and satisfying relationships with customers and to deal with customer conflict resolution from an aviation perspective. Make use of this Active + 100 Working Cfi Coupon Codes to get up to 60 Off.

This course runs over 3 days with 3 hours a day of live interactive learning with an instructor, complemented with case studies and other learning materials to study at your own pace each day. With new technologies being introduced to the market, customer service teams need to be even better equipped to work with limited face-to-face interaction while being culturally and emotionally educated. Great customer service is key to retention and therefore it is critical for a business to provide consistently excellent service. Studies prove that it can cost 5 times more to attract a new customer compared to retaining a customer.

Before you update a discount, check if another staff member might also be making changes to the same discount.Customer Service: An Aviation Perspective (LIVE virtual classroom)Ībout the course 3-day (24 hours) classroom course You can update and manage existing discounts from the Discounts page in Shopify. Customers can enter discount codes online at checkout, or in person if you're using Shopify POS.

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